POLICY

Shipping Policy

Effective September 22, 2026

No physical shipping

HotPast HotPresent is sold exclusively as digital access. No physical cards, package, or other merchandise will be mailed, and no shipping fee is charged.

Digital delivery

After a successful payment, access instructions and a purchase confirmation will be delivered to the email address entered at checkout. Delivery is normally immediate but may take up to 15 minutes.

Delivery problems

If you do not receive your confirmation, check your spam or junk folder and confirm that you used the correct email address. If it is still missing after 15 minutes, contact support@hotpast.com. Include your name, purchase date, and checkout email. Do not send card details.