POLICY

Refund Policy

Effective September 22, 2026

Digital purchases

HotPast HotPresent is a digital product. Because access is delivered electronically and cannot be physically returned, completed purchases are generally final once access has been issued.

When we will help

Please contact us within 7 days of purchase if you were charged more than once, did not receive access, or experienced a technical problem that prevents you from using the product. We will first attempt to correct the issue. When we confirm a duplicate charge or cannot provide the purchased access, we will issue an appropriate refund.

Refund timing

Approved refunds are returned to the original payment method. Your bank or card issuer determines when the credit appears and may require several business days.

Requesting assistance

Email support@hotpast.com with the email used at checkout, purchase date, amount, and a short description of the issue. Do not email card numbers or security codes.